WARRANTY 

YOUR RIGHTS:

The products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). The benefits provided under this voluntary manufacturer’s warranty are in addition to the rights and remedies available to you under the ACL and do not limit or replace those rights in any way.

COMFEE WARRANTY:

  1. Subject to the terms and conditions of this voluntary warranty, Comfee will repair (including parts and labour) or, at its option, replace the product where it is found to be defective due to faulty workmanship or materials.
    The voluntary warranty period is:
    i. Five (5) years for split wall-mounted systems
    ii. Two (2) years for portable air conditioners
    iii. Two (2) years for dehumidifiers in residential applications, and one (1) year in commercial applications
  2. This voluntary warranty applies only to products with an output capacity below 18 kW.
  3. Replacement products or parts provided under this voluntary warranty are covered for the remainder of the original warranty period.
  4. This voluntary warranty applies only where the product is used for human comfort. Continuous-duty usage or applications not intended for human comfort (such as cooling of machinery, wine cellars etc.) fall outside the scope of this voluntary warranty. Nothing in this clause limits your statutory rights under the ACL.
  5. The voluntary warranty period commences from the original date of purchase from an authorised Comfee dealer.

CONDITIONS：

This warranty：

  1. Applies only to products distributed by Comfee and purchased from an authorised Comfee dealer.
  2. Applies where the product has been installed by a person or company appropriately licensed by relevant Federal and/or State authorities.
  3. Applies where the product has been installed, operated and maintained in accordance with the product label and instruction manual.
  4. Requires presentation of the original proof of purchase (receipt) when making a voluntary warranty claim.
  5. Does not apply where repairs or modifications have been carried out by persons or service centres not authorised by Comfee.

In commercial applications, the voluntary warranty period applies only where the fan coil and condenser receive documented annual service and inspection by a qualified air conditioning service company, ensuring gas levels, electrical connections, coils and fans are in good working condition. Regular filter maintenance remains the owner’s responsibility.

Service calls relating to controllers, cabling or other components supplied by a third party are not covered under this voluntary warranty. The owner is responsible for all associated service call-out and technician costs.

None of the above conditions affect or limit your statutory rights under the ACL.

SERVICE：

For voluntary warranty service, please contact Comfee on 1300 192 361 or via the contact form at https://comfeeair.com.au/warranty/.

  1. Products covered under this voluntary warranty will be serviced during normal business hours by an authorised Comfee Service Centre, free of charge for parts and labour.
  2. Where the product or part must be returned to an authorised Service Centre, the owner shall be responsible for all related transport, travel and insurance costs, and this applies only to portable products or products not installed by professional installers.
  3. A travelling fee may apply for service calls outside the normal service areas of authorised Comfee Service Centres, or where travel exceeds 25 km.
  4. If a confirmed service appointment is missed because the owner is not present during normal business hours, additional service charges may apply.
  5. Except for the costs explicitly specified above, the owner bears all other costs associated with making a voluntary warranty claim. These cost provisions do not affect the owner’s ACL rights.

 

SERVICE：

EXCLUSION： 

  1. Subject to your rights under the ACL, this voluntary warranty does not apply:

    i.To damage to paintwork, metal framework or trims caused by weather, corrosion, salt or environmental conditions.

    ii.If the product is installed in a movable dwelling, caravan or boat.

    iii.If the product is installed in environments with dust or pollution levels beyond those typical of domestic or office conditions.

    iv.If the product is reinstalled at a different location.

    v.To damage caused by misuse, abuse or mishandling of removable parts.

    vi.To consumables or appearance items (filters, batteries, remote controls, glass panels, cabinetry etc.) except where such items are defective at the time of purchase and reported within seven working days.

    vii.To failures caused by accident, misuse, or failure to operate the product in accordance with the manual.

    viii.To failures arising from installation by unlicensed installers or improper installation.

    ix.To failures arising from tampering, alteration, or service by unauthorised persons.

    x.To failures arising from lack of reasonable maintenance (such as cleaning or replacing filters).

    xi.To service requests related to adjustments that the owner can make or issues attributable to external power supply.

    xii.Where the product serial number is removed or defaced.

    xiii.To damage occurring in transit or while in possession of Comfee or others where insurance applies.

    xiv.To damage caused by wildlife, power surges, incorrect voltage, or electromagnetic interference.

    vii.To events considered an “Act of God” (e.g., earthquake, storms, flooding), or typically covered by household insurance.
    viii.To consumables or accessories unless found defective at the time of purchase and reported within one week.

These exclusions apply only to this voluntary warranty and do not restrict any rights or remedies available under the ACL.

WHAT THE OWNER MUST PAY FOR:

The owner is responsible for: 

  1. Costs associated with removal or reinstallation of products installed above 2 metres in height.
    ii. Cost of delivering the product to an authorised Service Centre and the cost of return delivery after repair, and this applies only to portable products or products not installed by professional installers.
    ii. Repairs or service where the owner cannot provide the original proof of purchase for voluntary warranty purposes.
  2. Repairs or service when the product is outside the voluntary warranty period metres rights.
    i. Costs required to provide safe access to units installed above 2.

These cost obligations apply only to voluntary warranty claims and do not affect your ACL

OTHERS：

  1. This voluntary manufacturer’s warranty applies only to products that are both purchased in Australia and used within Australia. Products purchased outside Australia, or used outside Australia, are not covered under this voluntary warranty.
  2. Subject to the Australian Consumer Law (ACL), Comfee may, at its sole option, repair the product, replace the product without charge, or—if repair or replacement is not commercially practical or cannot be completed within a reasonable time—provide a refund reflecting the purchase price with an appropriate adjustment for use already enjoyed by the consumer.
  3. Refunds provided under this voluntary warranty must be processed through the appropriate ACL channels. Consumers must first contact the supplier (typically the retailer from whom the product was purchased), who will then liaise with the wholesaler or manufacturer as required.